CONTACT
Contact us via email or our contact fill out page below.
General Enquiries and Returns: info@kikivacollection.com
Social Media/Press: info@kikivacollection.com
*Note: Please include order number
Can I exchange my order?
Of course you can! If you accidentally bought the incorrect size or colour we are more then happy to accomodate and send out an alternative size/colour. Please contact our customer service info@kikivacollection.com and the process will start from there.
Can I refund my order?
Unfortunately for “a change of mind” we don’t do refunds only if the garment was damaged or faulty on our end however you are welcomed to a store credit or a product exchange.
Do you ship internationally?
We sure do! We ship World Wide with Australian Post. Once you have placed an order you will receive a confirmation email and a tracking code to track your parcel.
How long does shipping take?
Currently domestic shipping takes 2-7 business days and international shipping 3-10 business days. Please note, that shipping is outside of our control and we cannot be held accountable for any delays in shipping.
Faulty or missing item
Please email info@kikivacollection.com with your order number and photo of your order within 14 days of receiving your item. If your item is deemed faulty, we will send out a replacement. Refunds will only be issued if the item is unable to be replaced.
Can I change my order once it’s placed?
We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.
Do you have Afterpay?
Yes! Afterpay is available for all Australian & New Zealand customers!
What currency I’m being charged in?
As we are an Australian store. All pricing will be charged in AUD.
I never received a confirmation email
This will happen if you have accidentally typed your email address in wrong when checking out. Please email us info@kikivacollection.com and we can fix this problem right away.
Customer Service
Please do not hesitate to contact us info@kikivacollection.com. We are happy to help with anything, if it’s sizing, exchange, returns, shipping, feedback or anything that you need assistance with we are more then happy to help. Our customer service team will respond within 3-5 business days. Our service to you is our priority.
